Free Delivery for orders above HKD500
Orders less than HKD500 will have a HKD100 Delivery Fee
|Hong Kong Island, Kowloon and the New Territories of the Special Administration Region of Hong Kong and some designated rural areas or the outlying islands (Tung Chung, Airport, Discovery Bay and Ma Wan*)|
Currently we are unable to make deliveries to other rural areas and outlying islands.
|You can select the delivery date when submitting your order. The earliest delivery time will be 2 days after order submission, or the latest within 9 days. (e.g. If you place your order on the 1st April 2021, you can select the delivery date from 3 – 10 April 2021.)|
|The delivery hours shall be between 9:00am to 10:00pm, Monday to Saturday (delivery service is not applicable for public holiday and the first working day after public holiday)|
|The following listed areas have a different time slot:
Ma Wan: 10:00 am to 4:00 pm, Monday to Saturday
Discovery Bay 9:00 am to 10:00 pm, Tuesday and Thursday
|Free Delivery is provided for any order's of HK$500 or above (after discounts and /or promotions)|
|Orders below HK$500 incur a HK$100 delivery fee|
|*Deliveries to Ma Wan incur an fixed additional HK$40 regardless of order value|
Additional Online Order and Delivery Details
- Prices of some products may differ from those charged at FoodWise retail shop.
- Except where otherwise specified, our delivery service is not applicable for the following condition. We reserve the right to decline delivery at our sole discretion:
- Any areas that cannot be reached directly by vehicles;
- Buildings without functioning lift to 4/F or above (counting from the ground);
- No legal unloading areas within 50 meters of the building.
- We shall make every reasonable effort to deliver merchandises to you within the timeslot. Our service may be delayed, postponed or delivered in more installments due to our logistic arrangement. You will be contacted for further arrangement. You agree that we will not be obliged to offer any compensation for disappointment suffer. In any reasonable condition, you shall not cancel any order.
- In the event of a lift breakdown during delivery, we will make arrangements to deliver the goods at another time. You will be contacted for further arrangement.
- We shall make every reasonable effort to deliver merchandises to you within the time slot. If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, we shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within our control.
- Delivery or self pickup service will be suspended when typhoon signal No.8 or above, or a black rainstorm signal is hoisted. In this event, you will be contacted on the next business day after signal cancelled.
- We will deliver the merchandise ordered by you to the address you give us for delivery at the time you select through our staff or a third party provider. You agree that we will provide your personal data for the use of delivery.
- If your order submitted before long public holiday or during long public holiday, you will be contacted on the first working day after public holiday for further arrangement.
- You agree to present your photo identification to the following relevant person upon request when you knowledge receipt of the merchandises, and signed on delivery note for confirmation of successful delivery.
- Third party - You can authorize any person to receive the delivery. You and authorized persons agree to present the following identification documents upon request when you knowledge receipt of the delivery, and signed on delivery note for confirmation of successful delivery.
- Identification document with photo of the authorized person (Original)
- Your identification document with photo (Copy)
- The authorization letter with your signature (We will receipt the authorization letter)
- If the delivery included alcoholic drinks, you or authorized person aged 18 or above must be present to take delivery. If no person aged 18 or above is present, delivery shall be withdrawn and you will be contacted for further arrangement.
- We reserve the right to charge the following extra fee if you are not available to accept delivery at the nominated delivery time:
- Extra delivery fee;
- Temporary storage fee of merchandise.